I went to visit my Mum in Hospital recently and stopped by the café to grab a coffee for her on the way in.
The guy behind the counter dragged himself away from chatting to the girl working with him and said - Can I help you MATE I told him that I wasn't his mate and 2 cappuccinos to go would be great.
He just stared at me. Calling me mate wasn't such a huge problem, it was more I felt that I had interrupted his romantic endeavours.
It reminded me of a call I got a few weeks ago …I answered the phone and the voice said Hey Buddy…I want to tell you about...
I never heard any more because I hung up. He wasn't my Buddy and I certainly wasn't going to give him any of my time. Have you got staff in your business that talk like this to customers, or put their private life ahead of your business?
If so maybe its time they were ruining someone else’s business.